Our Commitment to Responsible Gaming

At okpey, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe that online gaming should be a form of entertainment, not a financial strategy or an escape from real-life problems. For the millions of Filipino players who enjoy casino games, bingo, and slots as a leisure activity, okpey is committed to making sure that experience stays positive, controlled, and safe.

okpey's responsible gaming framework is aligned with the guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR), the regulatory body that oversees gaming operations in the Philippines. We take our obligations under this framework seriously and continuously invest in tools, training, and processes that protect our players.

Whether you're playing Super Bingo from Quezon City, spinning slots from Cebu, or enjoying a live baccarat session from Makati, okpey wants every session to end with you feeling good — not regretful. That starts with understanding what responsible gaming actually means in practice.

What Is Responsible Gaming?

Responsible gaming means making informed, deliberate choices about how you gamble — setting limits on your time and money, understanding the odds, and recognizing when gaming is no longer fun. It means treating casino games for what they are: games of chance where the house always has an edge over the long run.

Responsible gaming is not about telling you not to play. It's about making sure that when you do play at okpey, you are doing so with full awareness, within your means, and in a way that doesn't negatively affect your finances, relationships, or mental health. Here are the core principles okpey encourages every player to follow:

  • Set a budget before you play — decide in advance how much you are comfortable losing, and stick to it. Never gamble with money you cannot afford to lose.
  • Treat losses as the cost of entertainment — just like a movie ticket or a night out, your gaming budget is money spent on an experience, not an investment.
  • Never chase losses — if you've hit your limit for the day, stop. Chasing losses is one of the most common paths to problem gambling.
  • Take regular breaks — set a timer, step away from the screen, and give yourself time to reset between sessions.
  • Keep gaming in balance — gaming should be one of many leisure activities in your life, not the primary one.
  • Never gamble under the influence — alcohol, stress, or emotional distress impairs judgment and leads to poor decisions at the table.
  • Know the games you play — understand the rules, the odds, and the house edge before placing real-money bets.

Remember: Every game on okpey — from bingo to slots to live casino — is designed with a built-in house edge. There is no guaranteed winning strategy. okpey's games use certified Random Number Generators (RNGs) to ensure fair outcomes, which means past results have no influence on future ones. Play for fun, not for profit.

okpey's Player Protection Tools

okpey provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are free, easy to use, and take effect immediately or within a short processing window. Here's what's available to you:

Deposit Limits

Set a maximum amount you can deposit into your okpey account over a daily, weekly, or monthly period. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your deposit limit at any time — the change takes effect immediately. Increasing a deposit limit requires a 7-day cooling-off period before it takes effect, giving you time to reconsider.

Loss Limits

Set a cap on how much you can lose within a defined time period. When your net losses reach the limit you've set, okpey will automatically prevent further real-money gameplay until the period resets. This is one of the most effective tools for keeping your gaming within budget.

Session Time Limits

Set a maximum duration for each gaming session. When your session time is up, okpey will display a notification and, if you choose, automatically log you out. You can also enable a reality check — a periodic reminder that appears during gameplay showing how long you've been playing and how much you've wagered in the current session.

Cooling-Off Period

If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During a cooling-off period, you will not be able to log in to your okpey account or place any bets. The cooling-off period cannot be cancelled once activated — it must run its full course.

Self-Exclusion

Self-exclusion is okpey's most powerful responsible gaming tool. If you feel that your gaming has become a problem and you need a longer break, you can request self-exclusion for a period of 6 months, 1 year, 2 years, 3 years, or permanently. During self-exclusion, your account will be fully suspended — you will not be able to log in, deposit, or play. okpey will also suppress all marketing communications to you during this period.

To activate self-exclusion, go to your account settings under "Responsible Gaming" or contact our support team via live chat. Self-exclusion requests are processed within 24 hours. Self-exclusion cannot be reversed before the chosen period expires. If you choose permanent self-exclusion, your account will be closed and cannot be reopened.

Important: If you self-exclude from okpey, we strongly recommend also self-excluding from all other gaming platforms you use. okpey's self-exclusion only applies to the okpey platform. For a broader exclusion across PAGCOR-licensed operators in the Philippines, contact PAGCOR directly through their responsible gaming channels.

Account Closure

If you wish to permanently close your okpey account for any reason, including responsible gaming concerns, you can submit a closure request through our support team. Account closure is permanent and irreversible. Any remaining balance will be returned to your registered payment method (GCash, PayMaya, BPI, BDO, or Metrobank) within 5 business days.

Recognizing Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many people don't realize they have a problem until it has already caused significant harm. okpey encourages all players to regularly check in with themselves and be honest about their gaming habits.

The following self-assessment questions are adapted from internationally recognized problem gambling screening tools. If you answer "yes" to several of these questions, it may be time to use one of okpey's responsible gaming tools or seek professional support.

Self-Assessment: Is Your Gaming Still Under Control?

Answer honestly. This is for your own awareness — no data is collected or submitted.

1
Have you ever spent more money on gambling than you originally planned to?
2
Have you ever borrowed money or sold something to fund your gambling?
3
Do you find yourself thinking about gambling when you're doing other things — at work, at school, or with family?
4
Have you tried to cut back on gambling but found it difficult or impossible?
5
Do you gamble to escape stress, anxiety, loneliness, or other negative feelings?
6
Have you ever lied to family members or friends about how much time or money you spend gambling?
7
Have you ever chased losses — continued gambling to try to win back money you've already lost?
8
Has gambling caused problems in your relationships, work, studies, or finances?

If you answered "yes" to two or more of the questions above, we encourage you to take a break using okpey's cooling-off or self-exclusion tools, and to reach out to one of the support organizations listed on this page. You are not alone, and help is available.

Protecting Minors

okpey takes the protection of minors extremely seriously. Our platform is strictly for players who are 21 years of age or older. We verify the age of every player during the KYC process, and any account found to belong to a minor is immediately closed.

If you share a device or household with minors, okpey strongly recommends the following precautions:

  • Always log out of your okpey account when you are not actively using it.
  • Never save your okpey login credentials on a shared device.
  • Use device-level parental controls to restrict access to gaming websites on devices used by children.
  • Keep your account password private and do not share it with anyone, including family members.
  • Consider using a dedicated device for gaming that is not accessible to minors in your household.

If you suspect that a minor has accessed your okpey account, contact our support team immediately via live chat or email. We will investigate and take appropriate action.

Our Responsible Gaming Pledge

okpey pledges to every Filipino player on our platform that we will:

  • Never market our services to individuals who are under 21 years of age.
  • Never market our services to individuals who have self-excluded or are on a cooling-off period.
  • Provide free, accessible, and effective responsible gaming tools to all registered players.
  • Train our customer support team to recognize signs of problem gambling and respond with empathy and appropriate guidance.
  • Cooperate fully with PAGCOR and other regulatory bodies on responsible gaming initiatives.
  • Continuously review and improve our responsible gaming policies and tools based on best practices and player feedback.
  • Never pressure players to increase their limits or continue playing beyond their stated preferences.
Quick Access Tools

Log in to your okpey account to access these tools instantly from your account settings.

  • Deposit Limits
  • Loss Limits
  • Session Time Limits
  • Cooling-Off Period
  • Self-Exclusion
Access My Account
Warning Signs
  • Spending more than you can afford
  • Chasing losses repeatedly
  • Hiding gaming from loved ones
  • Borrowing money to gamble
  • Gambling to cope with stress or anxiety
Need Help Now?

Our responsible gaming support team is available 24/7. Reach out anytime — no judgment, just help.

okpey Support Email

[email protected]

Live Chat

Available inside your okpey account — 24 hours a day, 7 days a week.